Here are some Frequently Asked Questions that you might find useful. Please do not hesitate to contact us a Bespoke Plumbing if you have any question or queries about the work and services we provide.
How and why do my drains get blocked?
There can be a number of causes and reasons number for a blocked drain. The most common is tree-roots, but it can be a combination of the following … fat, hair, flushable wipes or kid’s toys!
Do you charge a call out fee?
No we absolutely don’t.
Can you pay by credit card or direct debit?
Yes, we accept Credit and Debit Card payments via Bankcard, MasterCard and Visa card. We can also extend direct debit facilitates to approved customers
Can you provide an account facility?
We can offer 7 or 30 day trading term accounts to approved clients
How long will the job take?
Every job is based on its merits, with time evaluation and an explanation of the schedule supplied, prior to commencement. If the time is not suitable, we will reschedule a time at your convenience.
Are you licensed?
All our tradespeople are registered plumbers and gasfitters.
Will you be on time?
Yes, we strive to deliver customer service that goes beyond expectations. If, for some reason, an unforeseen delay occurs we will contact you, and keep you informed of a revised arrival time or re-schedule the appointment with you.
Can we trust you with a key?
Yes. All our staff have been checked and cleared with credit reporting agencies and the WA Police, so you can leave a key if you have other things to do.
Do you provide free quotes?
Of course. We believe in being courteous and providing a superior service that includes free quotations.
Can we book jobs well in advance?
Naturally. If you have time issues, or the work to be commissioned is more complex and time-consuming we can book in advance to ensure the work runs smoothly.
Can we request the same tradesperson for our work?
If you prefer, we will provide the same tradesperson to service your job, so they can get to know your specific requirements and your unique job history.